Return Policy for Nexgen and All Related Websites
Last Updated 2019
Here at Nexgen we want our customers to enjoy a positive shopping experience. As part of this experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

All returns are handled by email, by sending inquiries to support@get-nexgen.com. Email inquiries typically get resolved in 4 - 8 hours, so please be patient as someone will be getting back to you shortly.

Our customers have the right to return any product within 30 days. This term will expire on the 31st day after the product has been ordered by the customer.

Here are the acceptable reasons for initiating a return:

DEFECTIVE PRODUCT OR ORDER

- In the unfortunate event that the product is defective. (Its clearly broken and unusable)
- Product received is totally different from the order. (Requested Product A Received Product B)
The customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded by a Store Credit.
****Photographic evidence must be shown as proof of defect. Please photograph and provide several images of the product issue. Our team will further be able to direct you once those images are received. 

PRODUCT DOESN'T FIT YOUR EXPECTATIONS

- The product doesn't work as well as expected.
- The customer simply wants a change for another product or to return it
These instances above warrant a further review. During the review process our team will carefully look over the issue presented and will quickly respond with either a partial refund or a denial of claim. Please allow 24-48 hours for the review to be processed and our staff will quickly get back to you. 

CONDITIONS TO APPLY FOR A CHANGE OR RETURN

- Refund requests will ONLY be accepted by emailing support@get-nexgen.com or calling (386) 244-7883
- Return labels available upon request, and 30% restocking fee will apply upon receipt of the product.
- No refund requests will be accepted after 30 days for any reason
- Return shipping costs are the customer's responsibility.
- Refunds can take between 12 to 20 days to be reflected on your statement
- We'll refund only to the same payment method that the customer used
- Refunds or Changes will be executed once we receive the tracking number from the customer as a guarantee of return shipment
- Products that were purchased with a coupon code are not eligible for a return or exchange
- Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
- If a customer requests cancellation after an order has left the warehouse, we will not be able to issue a refund until the customer receives the item and ships it back to us.

CANCELLATION

Please make sure your order is correct before purchasing. Contact our support team within 2 hours after the order was placed and we will gladly update your order. Unfortunately, we can't cancel any orders after they have been shipped out due to strict policies of our suppliers.
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